Help center
Support
We're a small team and read every message.
Need a hand or want to report something? Email us at support@lumasift.com and we'll get back to you. Including your device model and iOS version helps us respond faster.
Common questions
Where do deleted photos go?
LumaSift never deletes permanently. Items you confirm are moved to Apple's Recently Deleted album, where they stay recoverable for 30 days. To restore: open Photos → Albums → Recently Deleted.
Why are some file sizes "Estimated"?
iOS doesn't expose an exact byte size for every asset instantly, so LumaSift shows an honest estimate rather than overstating reclaimed space. More precise sizing is on the roadmap.
How do I restore my purchase?
On a new device or after reinstalling, open LumaSift, go to the paywall, and tap Restore Purchases. Your Annual or Lifetime entitlement is tied to your Apple ID through StoreKit.
How do I manage or cancel my subscription?
Subscriptions are managed by Apple. On your device, open Settings → [your name] → Subscriptions, select LumaSift, and choose your option. The Lifetime plan is a one-time purchase and never renews.
Does LumaSift work without internet?
Yes. Scanning and review run entirely on-device, so they work offline. An internet connection is only needed for App Store purchases and restores.
It can't find my photos / permission issues
LumaSift needs photo library access to scan. Check Settings → Privacy & Security → Photos → LumaSift and ensure full library access is granted, then reopen the app to rescan.
Still stuck?
Email support@lumasift.com with a short description of what happened and your device/iOS version. For privacy details, see our Privacy Policy.